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Frequently Asked Questions

At ExtrasJar, we understand we all have questions. Check out our frequently asked questions to find an answer to what you might be wondering. Don’t forget to check our support portal for more FAQs.

Why ExtrasJar?

We are revolutionising how you manage your healthcare for you and your furry friends with our innovative health and pet extras investment products. We put the power of financial control in your hands. 

We also offer pet insurance for your furry family member. Your fur baby is more than just a pet, they’re a cherished member of your family. We want you to give them the best possible care, that’s where our extensive pet insurance with wallet-friendly options comes in. 

Check out our support portal for a full list of FAQs.

An ExtrasJar Health Extras Account is an investment product which allows you to save and pay for general healthcare treatments (extras) by making one-off and/or periodic deposits. Your deposits will be used to purchase units in the ExtrasJar registered Managed Investment Scheme (Australian Registered Scheme Number (ARSN): 660 982 507). You can use your units in the fund to pay for healthcare extras with your ExtrasJar digital MasterCard using your available balance.

Check out our support portal for a full list of FAQs.

A fund is a type of investment where your money is pooled together with other investors. The ExtrasJar Managed Investment Scheme is a fund that is a unit trust and a managed investment scheme registered with the Australian Securities and Investments Commission (the regulator) under the Corporations Act 2001 (Cth) (the legislation). The official Australia Registered Scheme Number (ARSN) for the ExtrasJar Fund is 660 982 507.

What does that all mean? Basically, when you deposit funds into your ExtrasJar Extras Account, your funds are automatically applied to the purchase of units in the Extras Managed Investment Scheme. This money purchase is then pooled together with other unit holders’ money and invested as per the asset allocation and investment profile outlined in the Product Disclosure Statement.

The Fund’s asset allocation is made up of Exchange Traded Funds (ETFs) with an allowance for cash and cash equivalents to efficiently manage the fund.

A unit represents an undivided beneficial share in the assets of the fund as a whole (but not in any particular assets). You can increase your investment by investing funds into your ExtrasJar Extras Account and so acquiring Units in the Fund or decrease your investment by withdrawing your funds and therefore redeeming Units in the Fund.

Check out our support portal for a full list of FAQs.

Most managed investment schemes feature long delays when it comes to accessing your funds. Many also disallow the use of funds directly at the point of sale. With ExtrasJar, we transform that reality, allowing you access to your funds at any point.

Check out our support portal for a full list of FAQs.

Extras Account - Opening an account

To apply for an ExtrasJar account, you must: Be an Australian resident (for tax purposes) and have an Australian residential address.

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Yes. You can open an account and then nominate family members that can access your ExtrasJar account and funds. They will be able to put them towards their own general healthcare treatments.

Check out our support portal for a full list of FAQs.

We are required by law to obtain, verify and record information that identifies each person who applies for an ExtrasJar account. This process is automated, though you may be required to provide additional information in certain circumstances. Your ExtrasJar account will only be established after you’ve successfully completed the application process to our satisfaction. We take your privacy seriously. View our privacy policy to learn more about how we use your information.

Check out our support portal for a full list of FAQs.

Extras Accounts - Deposits and withdrawals

Login to your ExtrasJar account and select the “Add Investment” button. From here, you can make a one-off investment or set up periodic investments. Deposits can be made using by direct debit from a nominated Australian Deposit-Taking Institution (ADI) account.

Check out our support portal for a full list of FAQs.